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S.C. State focusing on customer service

 Monday, October 27, 2008

4 comment(s) | Default | Large

South Carolina State University faculty and staff will spend the week of Oct. 27-30 reaffirming their commitment to university constituents as part of Customer Appreciation Week.

“There is a clarion call to promote excellence in service delivery to our constituents, and Customer Appreciation Week demonstrates our gratitude for being able to serve them,” said Dr. Carl E. Jones, executive director for student success and retention and chairman of Customer Appreciation Week.

“S.C. State has identified several opportunities for improvement in customer service and is committed to promoting accountability to university donors and benefactors, university students and South Carolina taxpayers,” he said.

On Monday, the university will begin its celebration with “Wristband Day.” Administrators, faculty, staff, and students will join in solidarity by wearing wristbands that say, “SC State Appreciates You!”

On Tuesday, President Dr. George E. Cooper will charge and challenge the campus community to deliver the best service in the nation at the “Quality Service ... The SC State Way” general assembly at 10 a.m. in the Martin Luther King Jr. Auditorium on campus.

S.C. State’s faculty and staff will participate in an interactive training entitled “Best Practices in Telephone Etiquette,” which will be held in the Barbara A. Vaughn Recital Hall in the Fine Arts Center on Wednesday at 10 a.m.

On Thursday, the campus community will enjoy “Bulldog Voter Bingo,” where there will be food and fellowship and a reminder for all eligible voters to cast their votes on Nov. 4.

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4 comment(s)
The following comments are reader submitted. They do not represent the views of The T&D or Lee Enterprises.

fhsmct wrote on Oct 31, 2008 3:15 PM:

" How about giving it a chance to work?

Rome wasn't built in a day . . . "

ICU81 wrote on Oct 28, 2008 5:46 PM:

" It's a good idea but it might have come too late.... "

Reddawg wrote on Oct 26, 2008 10:13 PM:

" Thanks to Dr. cooper. This is truely needed, for such a long, long time...Thank you lord. "

bulldogdiva wrote on Oct 26, 2008 10:07 AM:

" I love SCSU dearly, but Customer Appreciation Week means nothing to SOME of the SCSU staff. SOME of them still have VERY bad attitudes. SOME don't realize that there jobs are to serve the student body on campus. (Without the student body, they would not have a job.) SOME act as if you are doing bodily harm to them when you have encounters with them. Dr. Cooper, you truly have alot of work to do to get everyone in these customer service areas on the same page. "



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